Bitrix24

Social network and business communications

Bitrix24 simplifies communications at your company. It allows your users to quickly find information and make decisions, and it can be used to communicate important information to your employees. Users can access such features as their messages and discussions of outstanding issues, documents, contacts, and important messages all within the unified information space of the corporate portal.

Simple business communications

The contact information of all employees is stored on the portal. It is possible to send an e-mail, write a message in a chat window, or make a video call to one or several colleagues simultaneously.

Rapid decision-making

By sending a message to a group, department, or specific employees in the live feed or chat, you can resolve outstanding issues quickly. Your message history is also stored on the portal.

Corporate culture and values

Your users can gain approval from a manager, help from colleagues, and answers to their questions all in one step. When the company's top management participates in the corporate social network, the company's environment becomes more open and trust-based. It motivates employees and creates particular advantage over competitors on the HR market.

Management of tasks and projects

Manage tasks and projects using convenient tools. The task functionality includes integration with calendars, a delegating mechanism, checklists, ready-made task templates, a filter designer, and the ability to issue Extranet tasks for working with partners. Monitor the timely completion of tasks in organizational units by helping your subordinates to avoid committing violations. Keep track of the amount of time and other resources that are spent on the performance of tasks.

Monitor the progress of project tasks using a Gantt chart: keep track of the total number of tasks, the number of completed tasks, and which tasks have no deadline at all. Check an employee's workload before assigning them a new task. Evaluate completed task work on the basis of reports about persons/departments/received projects. Sum up the work results for a month broken down by department and by each employee.

Joint work on documents

Connect to Bitrix24.Disc and manage your working files both from your computer and directly from the portal. Connect folders with company files and group discs to your Disc, grant access to your colleagues, and work together on files. Share documents with colleagues, discuss them in the Live Feed, and obtain external links for social networks and partners.

Work with documents even if you do not have office software. By using the external online services Google Docs and MS Office Online, you can open, view, and edit files in any of the popular formats directly on the portal. You can also edit any documents on the portal using "native" applications installed on your computer. The entire change history will be preserved, you will always be able to recover a previous version of the document and find the document you need by using internal search.

Automation of business processes and document flow

Bitrix 24 allows you to automate company business processes that are related to approval, mutual agreement, and tracking project milestones. When employees work in accordance with a business process, they do not waste time on inefficient actions, and their work is always transparent to the manager. A business process automation system will permit you to focus only on the results. There is no need to waste time organizing the work process itself.

Visual designer

Bitrix24 has a visual designer that lets you set up and adjust your own business processes. A business process can be created by dragging and dropping necessary action units from the catalog with a mouse. These can be document handling processes, various structures, conditions, notifications, tasks, etc. Each action can be set up in accordance with the company's objectives.

Integrated business processes

There are six business processes on which employees waste the most time while waiting for a supervisor's signature or approval or when collecting all of the necessary documents. Now these processes (recording incoming and outgoing documents, cash withdrawals, and filing requests for business trips and vacations) can be fully automated, configured, and made available to users.

CRM: Customers and Sales

The CRM system is closely integrated with the other services on the portal. Create a single database for clients, partners, and interactions involving them. Unify sales and maintenance service processes in order to make the sales cycle shorter and more predictable, to increase the number of successful transactions, and to increase the speed of customer service. Use Open Lines to promote the company's service to a whole new level and avoid losing any prospective customers.

Integration into the IT Infrastructure

Bitrix24 can be smoothly integrated into a company's existing IT architecture, making it possible to significantly shorten the time necessary for initial deployment and to reduce the number of employees needed to support this deployment. The portal can quickly become your go-to resource for finding all the information that you had to use different systems to find before.

The portal uses AD-LDAP integration, which is a transparent authorization mechanism that is similar to SSO. Integrations with HR systems ensure that information about the company structure, employee data, and information about absences and HR changes are updated in a timely fashion. The two-way exchange of MS Exchange data from calendars and notifications about unread email messages and the ability to integrate contacts and events with Android and Apple mobile devices are among the many features that are already available in the product out of the box.

Performance and Scalability

Bitrix24 helps customers to quickly develop portal solutions to cover new structural units at their company that support the registration of tens of thousands of new users without changing their project architecture or code. The product ensures uninterrupted operation under high loads. Additional scalability options are available for large holding companies.

Performance

Testing results confirm that the Bitrix24 platform provides high performance and stability when working under high loads (there were no major service interruptions during a 24 hour testing period). A total of 9,500 out of 15,683 registered users at the company were able to work simultaneously on the portal on three servers. The system was able to provide quick responses with delays of no more than 1 second. These performance results undoubtedly conform with the expectations that modern users have about working with a portal.

Web cluster

The Web Cluster technology, which has proven itself in the Bitrix Enterprise product, has also turned out to be an effective solution for Intranet portals based on Bitrix24. The Holding version can be effectively horizontally scaled in accordance with the number of servers by using a scaling coefficient of 1.4. For actual projects the scaling coefficient can be higher due to the better correlation of read/write operations than is true during load testing.

Portal Network for Large Companies

Holdings and large companies can build a centrally managed network of portals using Bitrix24. Employees can visit the central portal, their local portal and, if the access has been so configured, the portals of other units within the company.

Multiple Portals

The basic version of multiportal access is available in the Holding version. In this case the portals are allocated within a single centralized installation of Bitrix24. Separate units or work groups have their own logical portals in addition to the central portal for the entire company.

Enterprise Service Bus

Bitrix Enterprise is recommended for very large companies that operate at a national level. It allows you to create a network of portals. Each of them represents a separate installation of the product, but at the same time all portals are unified and can interact with one another through the enterprise service bus, general authentication and real-time communications server, and portal controller. Employees can send communications (messages, chat, and video calls, tasks, etc.) between portals while working in their local portal.